Shipping policy

Effective Date: 2026/02/16

1. Introduction

At Pure Garages ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.puregarages.com.

2. Shipping Destinations

Countries We Ship To:

  • United States (Contiguous U.S. only unless otherwise specified)
  • Shipping to Alaska, Hawaii, Puerto Rico, and international destinations may require special arrangements and additional charges.

Future Expansion:

  • We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

  • Shipping costs are calculated at checkout based on product size, weight, freight requirements, and destination.
  • Certain large or oversized items (including garage cabinet systems) may require freight delivery and may incur additional shipping charges.

International Shipping:

  • International shipping may be available upon request. Shipping rates will be quoted separately.
  • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

No Hidden Fees:

  • All known shipping costs are calculated and displayed at checkout or provided in a written quote. However, additional fees may apply for remote delivery locations, liftgate service, inside delivery, or redelivery attempts.

4. Order Processing Time

Processing Time:

  • Orders are processed within 2-5 business days (Monday to Friday, excluding holidays). Custom or special-order products may require additional processing time.

Order Cut-Off Time:

  • Orders placed before 3:00 PM CST will begin processing the same day. Orders placed after this time will begin processing the next business day.

Weekend and Holiday Orders:

  • Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 7-15 business days
  • Expedited Shipping: 3-7 business days

International Shipping:

  • Standard International Shipping: 10-15 business days

Notes:

  • Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier schedules, weather conditions, manufacturer lead times, freight coordination, or other factors beyond our control.

6. Shipping Methods and Carriers

Reliable Carriers:

  • We partner with reputable carriers to ensure your package arrives safely.
    • Domestic Carriers: UPS, FedEx, USPS, and national freight carriers
    • International Carriers: DHL, FedEx International

Freight Deliveries:

Large cabinet systems may ship via LTL (Less-Than-Truckload) freight. Freight deliveries are typically curbside delivery only. Inside delivery, white-glove service, or liftgate service may incur additional fees.

Shipment Tracking:

  • All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:

  • Shipments are insured against loss or damage during transit, subject to carrier terms and claim procedures.

7. Order Tracking

Tracking Information:

  • After your order has been shipped, you will receive an email containing:
    • Tracking Number
    • Carrier Name
    • Link to Track Your Package

How to Track Your Order:

Freight Shipment:

  • The carrier may contact you directly to schedule a delivery appointment.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:

  • If your shipment is delayed beyond the estimated delivery time, please contact us at support@puregarages.com or 832-648-4020.
  • We are not responsible for carrier delays once the shipment has been transferred to the carrier.

Lost Packages:

  • If your tracking information indicates that your package was delivered but you have not received it:
    • Verify the shipping address provided
    • Check with neighbors or building management
    • Contact the carrier
    • Contact us for further assistance

8.2 Damaged Packages

Reporting Damage:

  • If your package arrives damaged:
    • Note the damage clearly on the delivery receipt before signing
    • Take photos of the damaged packaging and items
    • Contact us within 72 hours of delivery

Resolution:

  • We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items:

  • If any items are missing from your order:
    • Contact us within 5 calendar days of delivery
    • Provide your order number and photos of all packaging received

Resolution:

  • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns:

  • Returns are accepted within 30 days, subject to our Return Policy.

Conditions for Returns:

  • Items must be unused, undamaged, and in their original packaging.
  • Certain items may not be eligible for return.

Return Shipping Costs:

  • Customer Responsibility: Due to the size and nature of certain products (including assembled or freight-shipped items), restocking fees may apply.
  • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

Refunds:

  • Refunds are processed within 7-14 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method.

For More Information:

11. Incorrect Address

Address Accuracy:

  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:

  • If a package is returned to us due to an incorrect address:
    • Additional shipping charges may apply
    • We are not responsible for delays resulting from incorrect information

12. International Customs and Duties

Customs Clearance:

  • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

Taxes and Duties:

  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Customs Policies:

  • Customs policies vary widely by jurisdiction. Please contact your local customs office for more information.

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@puregarages.com
  • Customer Service Phone: 832-648-4020
  • Company Address: 123 Anywhere St NW, 99999 TX, USA
  • Customer Service Hours: Monday - Friday, 12 PM - 8 PM CST

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Pure Garages!

We appreciate your business and are committed to providing you with exceptional service.